- Division: Residential
- Term: Full-Time
- Location: Ottawa
We are dedicated to providing residents with exceptional living experiences, and we’re looking for an experienced Rental Agent/Rental Administrator to join our team.
As a Rental Agent/Rental Administrator, you’ll play a pivotal role in the success of our apartment community. Your primary responsibility will be to facilitate the rental process for prospective tenants and ensure the satisfaction of our current residents.
- Conduct property tours, showcasing the apartments and amenities.
- Provide excellent customer service to prospective tenants, answering their questions and addressing concerns.
- Process rental applications.
- Maintain accurate records of leasing activity and resident interactions.
- Manage resident inquiries and concerns, striving to create a positive living experience.
- Coordinate move-ins and move-outs, conduct unit inspections and coordinate work as necessary.
- Prepare and issue tenant notices.
- Provide administrative support to residential property managers.
- Pursue postdated cheques and rental collections.
- Prepare and issue all correspondence and follow-up where required.
- Issue of reports.
- Production and issuance of Tenant Protection Act forms and notices.
- Direct legal actions in accordance with the TPA using outsource paralegal.
- Receive tenant calls for service.
- Collaborate with the property management team to ensure the overall success of the apartment community.
- Participate in District Realty Health and Safety Program.
- Maintain current owner, tenant, trade, and supplier coordinates including tenant information sheets, property information sheets and on-call info with the message center on-call binder.
- Managing “Bring Forward” filing system.
- Other duties as assigned.
- Previous experience in property management or a related field is required.
- Excellent communication and interpersonal skills.
- Strong customer service orientation and a friendly, professional demeanor.
- Organized and detail-oriented with the ability to manage multiple tasks.
- Knowledge of leasing and rental processes.
- Computer proficiency.
- A positive attitude and a willingness to work collaboratively with the team.
What We Offer:
- Competitive salary.
- Opportunities for professional development and growth within our company.
- A supportive and friendly work environment.
How to Apply:
If you’re enthusiastic about helping people find their ideal living space and are ready to be a part of an exciting new venture, we’d love to hear from you. Please submit your resume and a cover letter explaining why you’re the ideal candidate for the Rental Agent/Rental Administrator position.