Residential Superintendent

  • Division: Residential
  • Term: Full-Time
  • Location: Ottawa

The Superintendent is important to the successful operation of a multi-residential portfolio. The role is responsible for the physical maintenance and safety of the building and surrounding property and its occupants. The primary functions require the Superintendent to have a service-oriented approach, excellent communication skills, and work flexible hours including on-call requirements and month-end responsibilities.

Key Responsibilities:

  • Ensure the building is safe, clean, and presentable at all times.
  • Ensure a high level of client satisfaction is maintained through regular contact and proactive attention to resident needs
  • Conduct business at all times with the highest standards of personal, professional and ethical conduct
  • Handle all resident issues, inquiries, feedback, concerns and complaints quickly and professionally, escalate when required
  • Meet and interact with residents in a courteous and professional manner
  • Performs resident service requests in a prompt and friendly manner.
  • Provide service information to residents, as required
  • Showing units to perspective tenants.

Administration / Health & Safety:

Understand and abide by company policies, the Residential Tenancies Act, Privacy Act, Health and Safety standards, Workplace Violence and Harassment , AODA including Accessible Customer Service, Municipal Property Standards By-Laws, and any other applicable legislation governing day-to-day operations -Be thoroughly familiar with and adhere to the company’s Health & Safety Policy

  • Be familiar with and adhere to the company’s Health & Safety Policy
  • Ensure a complete knowledge and understanding of WHMIS, and ensure all contractors and vendors comply with safe handling guidelines; immediately report infractions, hazardous conditions, or damaged equipment to supervisor
  • Be thoroughly familiar with our emergency procedures including fire, flood, elevator entrapment, power outage, and mold remediation.
  • Administrative duties including use of technology, to document service requests and the resolution thereof.


  • Have a thorough knowledge and understanding of all maintenance systems (pumps, emergency generators, boilers, HVAC, chillers, swimming pools, sprinklers, etc.)
  • Complete maintenance requests within 24 hours to ensure resident safety and satisfaction
  • Complete appliance repairs, routine plumbing repairs, repairs and maintenance requiring carpentry skills, painting, and basic electrical repairs
  • Complete general maintenance in common areas including but not limited to the garage and parking lot, rooftop, mechanical rooms, etc.
  • Ensure all mechanical and exit doors are secure and properly function at all times
  • In the event of an emergency where the Property Manager is unavailable the superintendent will assume all responsibilities for ensuring the proper sub-trade is contacted and complete follow up until the situation is rectified.
  • Responsible for the opening and locking of apartment doors for maintenance and service personnel when entry by the resident has been duly authorized.
  • Review suites on turnover and complete a scope of work consistent with established policies and procedures.
  • Coordinate month-end duties and responsibilities including apartment inspections, scheduling of contractors for turnover
  • Monitor building service contract performance to ensure prudent, cost effective practices are constantly observed
  • Review and evaluate repairs and maintenance requests to ensure they meet budgetary and operational expectations
  • Other duties within the scope, spirit and purpose of the job, as requested by management


  • Minimum High school education or equivalent is required
  • Minimum of two (2) years of relevant work experience or an apprenticeship or combination thereof
  • A passion for providing exceptional customer service delivery
  • Good judgement and problem solving skills
  • Attention to detail
  • Ability to safely use and maintain tools of the job
  • Knowledge of mechanical and HVAC systems and experience in related repairs
  • Basic computer skills, including Microsoft Outlook
  • Good communication skills (listening, verbal and written)
  • Fluent in English. Other languages are an asset
  • Knowledge of applicable legislation including Residential Tenancies Act, Privacy Act.

Required Education:

  • High school or equivalent
  • Required experience:
  • Building Superintendent: 2 years